Charter Impact Privacy Policy

Effective Date: 12/13/21

Applicability

This Policy describes our information collection and use practices on the sites where it appears. It does not apply to sites or apps where it does not appear. It does not apply to the practices of subsidiaries or affiliates. It does not describe our practices for information we collect from our employees. 

Information We Collect

Contact information. We collect your name and email address. This also includes your company and job title. We may collect your address and phone number.  By providing your phone number, you agree to receive SMS notifications from Charter Impact. These messages may include promotional offers, account updates, and other important information. Message and data rates may apply. Reply STOP to unsubscribe at any time. Terms and Privacy Policy apply.

Demographic information. We may collect information about your location. For example, your state, city, or zip code.

Usage information. We collect logs and session data when you visit our site. We collect browser and operating system information. We may collect what site you came from or what site you visit when you leave us. We also look at the areas of our site you visit and any actions you make. We collect your IP address. We also collect device identifiers. This might include your hardware model.

Business Purposes for Collecting Information

We use information to communicate with you. We use information to respond to your questions. This includes questions about our site or services. For example, we might use your information to respond to your feedback. We also use information to communicate with you about our policies and terms or about your relationship with us. 

We use information to provide and improve our services. We use information to provide our services. This includes customer support services. We may use information to improve our site or services or to customize your experience with us. 

We use information for marketing purposes. We may use information to let you know about our services. For example, this could be by phone, email, or on social media platforms. We also use information to send you email updates or other content we think you may find interesting. We may send you surveys. 

We use information to protect our company and customers. We use information to protect our company. We use information to identify fraud and to secure our systems and accounts. 

We use information for other purposes as permitted by law or as we may disclose to you. 

Methods of Collecting Information

We collect information directly from you. We collect information if you contact us. We also collect information from you if otherwise submit it to us. This could be in person. It may also be over the phone, or online. 

We collect information passively. We use tracking tools to collect information. Tracking tools include browser cookies and web beacons. We may do this on our websites and in emails that we send to you. We collect information about users over time when you use our websites. We have third parties collect information this way.  

We collect information about you from others. For example, our business partners may provide information about you to us. 

We Combine Information

We combine information we collect from you on the website with information we receive from you offline. We combine information that we have collected across other third party sites. We combine information across devices, such as computers and mobile devices. We also combine information you provide with information we obtain from third parties. 

We Share Information with Others

We may share information within our family of companies. We may share information with our affiliates and other related companies. This includes current and future companies. 

We share information with vendors who perform services on our behalf. We may share information with trusted vendors that help us deliver our services. For example, we may share information with vendors who help us host and operate the site. This also includes vendors who help us send emails. 

We share information if we think we have to in order to comply with the law or to protect ourselves. We share information we collect about you to respond to a court order or subpoena. We share information in response to a government agency or investigatory body request. We share information we collect when we investigate potential fraud. 

We share information with any successor to all or part of our business. If all or part of our business was sold, we may share your information as part of that transaction. If there is a merger or acquisition, we may also share your information. If there is a financing or bankruptcy, we may share your information.

We share information as permitted by law and for other reasons we may describe to you.

We do not share or sell your phone number or SMS opt-in information to third parties for any SMS marketing, promotional, or other unrelated purposes.

You Have Certain Choices

You can opt out of receiving our marketing emails. To stop receiving our promotional emails, follow the “unsubscribe” instructions in any promotional message you get from us. Even if you opt out of getting marketing messages, we will still send you transactional messages. These include responses to your questions or other information about your relationship with us.

 You can control cookies and tracking tools. Your browser may give you the ability to control cookies or other tracking tools. How you do so depends on the type of tool. Certain browsers can be set to reject browser cookies. To control flash cookies, which we may use on certain websites from time to time, you can go here. Why? Because flash cookies cannot be controlled through your browser settings.

Our Do Not Track Policy. Some browsers have “do not track” features that allow you to tell a website not to track you. These features are not all uniform. We do not currently respond to those signals. If you block cookies, certain features on our sites may not work. If you block or reject cookies, not all of the tracking described here will stop. Options you select are browser and device specific.

 Nevada residents’ rights. We have disclosure obligations in Nevada. There, we do not exchange Nevada residents’ personal information for money.  Nevada residents may opt out of the future sale of their information to a third party by contacting us as described at the end of this policy. 

We Use Standard Security Measures

The Internet is not 100% secure. We cannot promise that your use of our sites or apps will be completely safe. We encourage you to use caution when using the Internet. This includes not sharing your passwords.

We Store Information in the United States

Information we collect is stored in the United States. The site is intended for people who are in the United States. If you live outside of the United States and choose to use this site you understand that it is at your own risk. If you live outside of the US, you understand and agree that we may transfer your information to the US. Our sites and businesses are subject to US laws, which may not afford the same level of protection as those in your country. By submitting your information, you agree to the processing of it in the US.

Third Party Sites and Links

We may link to third-party sites or apps. If you click on a link to a third party site, you will be taken to websites we do not control. This includes our pages on social media sites. This policy does not apply to the privacy practices of these websites. Read the privacy policy of other websites carefully. We are not responsible for these third party practices.

These Sites are Not Intended For Children

Our sites are meant for adults. We do not knowingly collect personally identifiable information from children under 13 without permission from a parent or guardian. If you are a parent or legal guardian and think your child under 13 has given us information, you can email us. You can also write to us at the address listed at the end of this policy. Please mark your inquiries “COPPA Information Request.” Parents, you can learn more about how to protect children’s privacy online here.

Contact Us and Updates to This Policy

If you have questions about this Policy, you can email us at info@charterimpact.com. We may make changes or updates to this Policy. We will notify you of any material changes to this Policy as required by law. All changes will also be posted on our website. Please check our site periodically for updates.